Last updated: September 2026
We want you to be happy with your purchase. At the same time, because we sell women's shapewear and apparel that is worn directly against the body, we take hygiene and product safety seriously.
Please read this policy carefully before placing your order.
1. Hygiene & Change-of-Mind Returns
Due to the nature of our products, we do not generally accept returns or exchanges for change-of-mind purchases.
This includes situations where:
- You have changed your mind about the purchase;
- You no longer want the product;
- You selected the wrong size;
- You selected the wrong colour or style;
- The product does not fit as expected because the incorrect size was selected; or
- You found the product cheaper elsewhere.
For hygiene reasons, we cannot accept products that have been worn, washed, used or otherwise handled in a manner that makes them unsuitable for resale.
Customers are therefore encouraged to carefully review the product description and sizing information before placing an order.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable South African law.
2. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs of the product received.
We will investigate the matter and, where appropriate, arrange a suitable remedy in accordance with applicable consumer protection requirements.
3. Defective Products
If you believe that your product has a manufacturing defect or another issue that means the product does not meet the required quality or safety standards, please contact us.
We may request photographs, videos and other information to assess the issue.
Where the product qualifies as defective or otherwise falls within the consumer's statutory rights, we will provide the applicable remedy in accordance with South African consumer protection law.
Depending on the circumstances and applicable law, this may include a repair, replacement or refund.
4. Damaged Products
If your order arrives damaged, please contact us as soon as possible after receiving your parcel.
Please provide photographs showing:
- The outer packaging;
- The shipping label; and
- The damaged product.
We will assess the matter and liaise with the relevant supplier or shipping provider where necessary.
5. Items That Have Been Worn or Washed
For hygiene reasons, we cannot accept a return of shapewear or other intimate apparel that has been worn, washed or used, except where applicable law requires otherwise.
Customers should inspect their product before wearing or washing it.
If you believe a product is defective, please contact us before using or washing the product wherever reasonably possible.
6. Size Selection
Customers are responsible for selecting the correct size based on the sizing information provided on the product page.
Because our products are intimate apparel and subject to hygiene restrictions, we do not generally accept returns or exchanges solely because a customer selected the incorrect size or the product does not fit as expected.
If you are unsure about sizing before purchasing, please contact us where assistance is available.
7. Refunds
We do not provide refunds for ordinary change-of-mind purchases, incorrect size selection or products that have been worn or used, subject to any rights that cannot legally be excluded under South African law.
Where a refund is required under applicable consumer protection legislation, the refund will be processed in accordance with the applicable legal requirements.
8. Return Shipping
Where a return is accepted or required under applicable law, we will provide the customer with instructions regarding the return process.
The responsibility for return shipping costs will depend on the reason for the return and the requirements of applicable law.
Customers should not send products back without first contacting us and receiving return instructions.
9. International Fulfilment
Because some products are fulfilled by international suppliers and shipped from China to South Africa, returns may require additional processing time.
Where a return is approved, we will provide the customer with the applicable return instructions.
Customers should not independently return products to an international supplier unless specifically instructed to do so by us.
10. How to Request Assistance
To report an incorrect, damaged or potentially defective product, please contact us using the contact details provided on our website.
Please include:
Order number:
Full name:
Description of the issue:
Photographs/videos where applicable:
We will review the information provided and advise you of the next steps.
11. Statutory Consumer Rights
Nothing in this Returns & Refund Policy is intended to remove, restrict or waive any consumer rights provided by applicable South African law.
Where a product is defective, unsafe, of unacceptable quality or otherwise fails to meet the requirements of applicable consumer protection legislation, the customer's statutory rights will apply.