Last updated: September 2026
Thank you for shopping with us. We work with trusted international suppliers to source and fulfill selected products for our customers in South Africa.
Please read the information below regarding order processing, international shipping and delivery.
1. Where We Deliver
We currently offer delivery to customers within South Africa.
Orders are delivered to the shipping address provided by the customer during checkout. Please ensure that your delivery address, contact number and other required information are correct before completing your order.
2. Where Your Order Ships From
Some of our products are fulfilled by international suppliers and may be shipped directly from China to South Africa.
As a result, your order may pass through international shipping and customs processes before being delivered to you.
Orders containing multiple products may, in some cases, arrive in separate packages depending on how the products are fulfilled.
3. Order Processing
Orders are processed once successful payment has been received and confirmed.
Please allow approximately 2–5 business days for your order to be processed and prepared for shipment.
Once your order has been dispatched, you will receive tracking information where tracking is available.
4. Delivery Times
International delivery from China to South Africa generally takes approximately 7–20 business days after dispatch.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping method, customs clearance and the courier or postal service handling the shipment.
During busy periods, promotional periods, public holidays or circumstances outside of our control, delivery may take longer than the estimated timeframe.
We ask customers to allow sufficient time for international delivery when placing an order.
5. Customs and Import Charges
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by South African customs or other relevant authorities.
Where applicable, these charges may be the responsibility of the customer.
We do not control customs processing times or the fees that may be imposed by customs authorities.
Customers are responsible for providing accurate information required for the successful delivery and customs clearance of their order.
6. Shipping Costs
Applicable shipping charges will be displayed at checkout before payment is completed.
Where a free-shipping promotion is offered, the applicable terms and conditions will be displayed on our website or during checkout.
7. Order Tracking
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Tracking information may take some time to become active after dispatch while the shipment enters the international shipping network.
Customers can use the tracking information provided to monitor the progress of their order.
8. Delivery Delays
International shipments can occasionally experience delays due to:
- Customs processing
- International shipping volumes
- Weather conditions
- Public holidays
- Courier or postal service delays
- Incorrect or incomplete delivery information
- Other circumstances outside our control
If your order has exceeded the estimated delivery timeframe, please contact us with your order number so that we can investigate the status of your shipment.
9. Incorrect Delivery Information
Customers are responsible for ensuring that their delivery information is accurate and complete.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the parcel needs to be redirected or re-shipped.
Please contact us as soon as possible if you realise that your delivery information is incorrect after placing an order.
10. Lost or Missing Orders
If your order does not arrive within the expected delivery timeframe, please contact us with your order number.
Where tracking is available, we will use the available tracking information to investigate the shipment with the relevant delivery provider or supplier.
If tracking indicates that an order has been delivered but you have not received it, please contact us as soon as possible so that we can investigate the matter.
11. Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the packaging and damaged product so that we can assess the issue and determine the appropriate resolution.
12. Contact Us
If you have any questions about your order or our shipping process, please contact us using the contact details provided on our website.
When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.
By placing an order through our website, you acknowledge that some products may be fulfilled internationally from China and that delivery times may vary due to international shipping and customs processes.